Contact — ELEMENT RX
We're here
to help you
thrive.
Whether it's an order question, product support, or a conversation about your wellness goals — our team is friendly, fast, and focused on you.
Email Support
The best way
to reach us.
Email is our primary support channel — it lets us give you a thorough, personalised response. No bots, no scripted replies. Just real people who care about your experience with ELEMENT RX.
We typically respond within 24–48 hours, excluding weekends and public holidays. During peak times it may take a little longer — but we won't leave you hanging.
Send Us an Email
Click below to open your mail app, or copy the address and paste it directly.
shopelementrx@gmail.comOrder Enquiries
Got a question
about your order?
To help us resolve your issue as quickly as possible, please include the following details when you get in touch. The more information you provide, the faster we can help.
-
1Your Full Name
So we can locate your account and purchase history quickly.
-
2Your Order Number
Found in your confirmation email (e.g. #1234). This speeds everything up.
-
3A Brief Description of Your Issue
e.g. tracking query, delayed delivery, product question, or anything else on your mind.
💡 Quick tip: The more detail you give, the faster we can help. A complete message means fewer back-and-forths and a quicker resolution for you.
Still Have Questions?
Most answers are
already waiting for you.
Before reaching out, check our policy pages — they cover the most common queries our customers have. Quick, clear, and always up to date.
From our team
to yours.
At ELEMENT RX, we take every message seriously. Whether you're a first-time customer or a long-time wellness warrior, we're here to support you with clarity, care, and peace of mind.